All items should be returned to us new, unused and with all packaging in intact. Any items that are returned to us in a damaged, soiled or otherwise altered and in less than perfect condition may not be accepted and may be returned to the customer. Whilst trying on or deciding whether to keep shoes and checking the fit please ensure the soles are protected by standing on a carpeted surface.
Every effort has been made to ensure the colours of each product are displayed as accurately as possible. However, as computer models and screens may vary, we cannot guarantee that your monitor’s display of colour is completely accurate. Also due to nature of the hand dyed process each shoe is hand dyed individually the amount of cream used and the strength of application will vary slightly producing a varied level of finish and resulting subtle difference in shade. Every shoe therefore is unique from the next.
All successfully returned items will be credited to the payment method used when
placing the order and in the same currency, less any shipping costs, within 14 days of us receiving your items. We will send you a confirmation e-mail as soon as we have authorised the refund. The time in which the credited amount will appear on your statement is subject to your card issuer.
For payments made by PayPal, refunds will be credited to your PayPal account and will be visible immediately. Reimbursement time to the credit card associated with your PayPal account will depend upon the company that issued the card.
Please note, items should not be returned to us without prior notice. To
arrange email HELPnorthernsole@gmail.com
A return request must be submitted to us within 14 days of receipt of your items.
Subsequent items must be returned to us at the address stated on the returns label within a further 14 days from this date of notification. Returns received after 28 days from date of initial delivery will not be accepted. Exceptions may apply at the discretion of Northern Sole.
Contact us if you would like to send your shoes back in exchange for another pair of a different size.